Conflict Resolution - English - ProSolutions Training

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Conflict Resolution: Strategies for Preventing and Working Through Conflict

English

Course Learning Objectives

After completing this course, you will be able to:

Define conflict resolution and identify sources of conflict at the shelter
Identify ways in which conflicts may be resolved
Engage in solution-focused, reflective, self-assessments to remediate conflict

Includes:

1 Hour

0.10 CEUs

6 Resources

1 year unlimited access

Certificate of completion

Early childhood training approval

Description

Because shelters employ a diverse staff with an equally diverse population of survivors, it is inevitable that conflict will arise. It is essential that staff work to prevent, minimize, or address conflict. This will require focusing on solutions to the conflict. This course will help staff identify and implement changes in the shelter to promote conflict resolution between staff, between staff and clients, and between clients living in the shelter.

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