Terms and Conditions - ProSolutions Training

ProSolutions Training will be closed Friday, 7/3/2020 in observance of Independence Day. We will be back in the office on Monday, 7/6/2020. If you have any questions please feel free to leave a voicemail or send an email to support@prosolutionstraining.com and we will get back to you when we return to the office.

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Terms & Conditions

ProSolutions Training is a division of Care Solutions, Inc. In these terms and conditions, "ProSolutions Training" refers to both the division and to its parent company, Care Solutions, and to their agents. The "website" is all pages contained at the domain prosolutionstraining.com. ProSolutions Training does not accept or hold responsibility for any sites linking to the website or linked from the website but hosted outside the domain prosolutionstraining.com. A "course" is any product available for purchase from ProSolutions Training or accessed via this website. A "customer" is any individual or entity that accesses this website, creates an account, orders or accesses courses via ProSolutions Training, or signs a contract with ProSolutions Training to allow any entity or entities to order or access courses via ProSolutions Training.

These terms and conditions apply to all visitors, customers, and clients of ProSolutions Training and this website. By accessing this website, you agree to the Terms and Conditions. Do not access this website if you are unable to accept these terms and conditions.

Customer Service
ProSolutions Training is dedicated to providing high-quality and responsive service to our customers.

Hours of Operation
ProSolutions Training courses and its website are available for access 24 hours a day. ProSolutions Training will make reasonable efforts to alert customers about planned or unplanned outages or gaps in services by posting a notification on the ProSolutions Training website.

ProSolutions Training is available by phone and email between 8:30 AM and 5:30 PM EST, Monday to Friday, excluding major holidays. Contact us by phone at1.800.939.9694, or email us. Assistance is available in English and Spanish.

Ownership of Content
All materials presented on or accessed through the website, including but not limited to website content, course descriptions, course content, downloadable resources, and images, are the property of ProSolutions Training or are used by ProSolutions Training with permission from the copyright holder. Accessing this website or purchasing products or services from ProSolutions Training does not provide or imply any ownership of these materials. Customers may save or reproduce materials and resources presented in ProSolutions Training courses or on this website for their own use, but may not provide them to other parties or incorporate them, in whole or in part, into other trainings or materials, except where permission is expressly granted by ProSolutions Training in writing.

Customer Accounts
Customers of ProSolutions Training must have individual accounts with a valid, unique email address. Courses and tests must be completed in the language the customer selects while ordering the course. Accounts cannot be transferred between individuals, and products cannot be shared or transferred between accounts. Accounts may be deleted or disabled by ProSolutions Training for any reason at any time without prior notice to the account holder and without refunds.

Professional Development Certificates
Certificates issued by ProSolutions Training are official only if they are printed directly from the website, signed by the customer named on the certificate, and unaltered. Certificates are issued in the language the customer selects while ordering the course. ProSolutions Training certificates may not be reproduced, shared, or transferred. In the event of any dispute over certificate authenticity, the determination of ProSolutions Training is final. ProSolutions Training reserves the right to verify certificates for third parties, including but not limited to professional associations, state licensing bodies, and corporations, but will not provide or discuss any customer data beyond what is necessary to establish the authenticity of a certificate.

Privacy Policy
Your privacy is important to us. ProSolutions Training never shares personal information about our customers, including names, email addresses, phone numbers, mailing addresses, invoices and order records, or course performance, with third parties, except as necessary to verify certificates. Personal information may be shared with colleges, universities, regulatory agencies and the Council for Professional Recognition. Aggregate and/or anonymized demographic information and usage information is used in reports and may be shared freely and published in any format by ProSolutions Training. Comments left on course evaluations, submitted to ProSolutions Training via email, posted on our Facebook page, or otherwise provided to ProSolutions Training digitally or in writing may be used by ProSolutions Training for marketing and other purposes without seeking consent from the author.

Refund Policy
By ordering any course from ProSolutions Training, you agree to abide by the following policy for refunds: If all of the above conditions are satisfied, ProSolutions Training will refund the full price of the item, less a 15% service charge, within 10 days of acknowledging the request.

Group Subscription Users
Administrators of a Group Annual Subscription Package will have access to completed course certificates and records of courses completed within that subscription. If the user of a Group Annual Subscription Package enrolls in the CDA Training at a discounted price using the Subscription CDA Training Feature, the administrator is authorized to track the user’s progress in the CDA Training. A user can opt out of the Subscription CDA Training Feature with a written request; the user who opts out will be required to pay the full price for the CDA Training.

Course Extensions
ProSolutions Training individual courses and course packages are available for one full year from the date of purchase. Course extensions can only be granted for the ProSolutions Training CDA Training. The CDA Training can be extended for a maximum of six months. The following conditions must be met for a CDA Training extension: Independent Resellers and Hosted Courses
ProSolutions Training may host courses on behalf of other entities. If a ProSolutions Training customer accesses a training through the website but the payment was not processed by ProSolutions Training, ProSolutions Training accepts no responsibility for refunds or exchanges. Any such request must be directed to the entity (such as an independent reseller) by whom the payment was processed.

Contact Us
If you have questions or concerns about our Terms and Conditions, please call us at 1.800.939.9694 or email us at support@prosolutionstraining.com.