Interviewing Skills Package - English - ProSolutions Training

PST product
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Interviewing Skills Package for Social Services Professionals
language English


schedule 4 Hours
star_outline 0.40 CEUs
computer 1 year unlimited access
verified_user Certificate of completion
face Early childhood training approval


Start making a difference in your practice immediately with two professional development courses that provide practical application grounded in academic theory. Video demonstrations of interview techniques enhance learning and reinforce what to expect from clients in a variety of situations. This course package is designed for practitioners, supervisors, and managers in social work, psychology, prevention, and rehabilitation in the fields of social services, mental health, aging and other community services who are interested in increasing and improving their knowledge and practice of interviewing.

Includes 4 hours of training and, upon successful completion, you will receive 0.4 Continuing Education Units (IACET CEUs), as well as a Professional Development Certificate for each of the two courses.

This program is Approved by the National Association of Social Workers (Approval #886674697-2912) for 4 Social Work continuing education contact hours.

Courses included are:
  • The Basics of Effective Human Services Interviewing

    The goal of human services work is to support a client's development: for instance, by building job, parenting, or life skills, or helping a client reach and maintain sobriety. Interviewing is the primary skill needed to accomplish this goal. This course enhances the skills of professionals who are new to the human services field, have not had basic interviewing instruction, or need a brush-up.

  • Techniques for Interviewing Challenging Clients

    In this course you will learn modifications that will make your interviews more effective as you work with clients in increasingly complex situations. These ideas are designed to help you expand your repertoire of interviewing techniques, so that you can recognize and address barriers you may face in your work.

    This course is focused on helping you form meaningful connections and improve communication with sSpecific types of clients, so that you can work with them to identify strengths, goals and next steps. Through course content and video demonstrations, you will learn specific techniques for:
    1. Engaging fathers by honoring strengths
    2. Redirecting anxious and angry clients
    3. Building rapport with teens
    4. Getting to the bottom of mixed messages
ProSolutions Training is an Authorized Provider of Continuing Education Units (CEUs) by the International Association for Continuing Education and Training (IACET), McLean, VA.

Not all courses are approved for early care and education in every state. Please check State and CEU Approvals page for details.