Techniques for Interviewing Challenging Clients - English - ProSolutions Training

PST product
Wondering if you'll get state licensing credit for this course? We strive for all our courses to be approved for Early Care and Education state licensing standards. Please check the State and CEU Approvals page for details and confirmation on your specific course selections.
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Techniques for Interviewing Challenging Clients
language English

Course Learning Objectives

After completing this course, you will be able to:
  • Identify interviewing tactics to engage fathers by honoring strengths
  • Identify interviewing tactics to redirect anxious and angry clients
  • Identify interviewing tactics to build rapport with teens
  • Identify interviewing tactics to get to the bottom of mixed messages


schedule 2 Hours
star_outline 0.20 CEUs
computer 1 year unlimited access
verified_user Certificate of completion
face Early childhood training approval


In this course you will learn modifications that will make your interviews more effective as you work with clients in increasingly complex situations. These ideas are designed to help you expand your repertoire of interviewing techniques, so that you can recognize and address barriers you may face in your work.

This course is focused on helping you form meaningful connections and improve communication with specific types of clients, so that you can work with them to identify strengths, goals and next steps. Through course content and video demonstrations, you will learn specific techniques for:
  1. Engaging fathers by honoring strengths
  2. Redirecting anxious and angry clients
  3. Building rapport with teens
  4. Getting to the bottom of mixed messages

Not all courses are approved for early care and education in every state. Please check State and CEU Approvals page for details.